Refund policy

In short

• Within 30 days of your first payment: a full refund, no questions asked
• Within 14 days of a renewal: a full refund of that renewal, no questions asked
• After that: cancel right away and get the unused days back, or keep Plus until the period ends

Plus isn't on sale yet. This policy applies once it is.

Who refunds you

Knitglow Plus is sold by Paddle.com, the Merchant of Record, and Paddle refunds you to your original payment method. This policy is the refund promise we make through Paddle, and it applies together with Paddle's buyer terms.

Getting a full refund

Ask within 30 days of your first payment or 14 days of a renewal, and we only check the date before refunding that payment in full. Days count in whole 24-hour steps from the time of the payment, so the window runs through day 30 (day 14 for a renewal). The Plus period from that payment ends right away and your account goes back to free.

• On the Plus page, signed in, choose Cancel now and get a refund. It shows the refund before anything happens; when you confirm, it cancels Plus and asks Paddle to refund you.
• Or use the link in your Paddle receipt email, or find your order at paddle.net and ask for a refund.
• If neither works for you, email us at the address below with your account email, and we'll do it for you.

Cancelling right away

Even after the full-refund window, you can cancel right away at any time. Plus ends that day and we refund the unused part, pro rata by day. There is no cancellation fee.

Refund = your last payment × days left ÷ days in the period, rounded down to the currency's smallest unit (such as a cent). Days left are the whole days, 24 hours each, from the moment you cancel to the end of the period, so a part-day counts as used. Days in the period are its length (365 days, or 366 when it includes 29 February). For example, if you cancel exactly 100 days into a 365-day period, you get 265/365 of the payment back.

Do it on the Plus page: sign in, choose Cancel now and get a refund, check the amount, then press Cancel now. The moment you press it is the cancellation date. If that doesn't work, email us at the address below; then the time we receive your email counts.

Cancelling at the end of the period

Cancel from Manage subscription on the Plus page or in the Your work menu, or from the link in your Paddle receipt email, and the next renewal stops while Plus stays on until the period you've paid for ends. This way doesn't refund the rest of the period. Paddle emails you a confirmation.

When it's on us

If we stop selling Plus or remove a Plus feature, if a problem on our side keeps you from using Plus for a long time, or if we close your account for a reason other than a breach of the terms, we refund the unused part of your period, pro rata by day.

How long it takes

We start the refund within 3 business days of your request. When you cancel on the Plus page, the refund request goes to Paddle at once; if it can't be sent, we send it by hand within those 3 business days. Paddle may review a refund before paying it, and the money may take a few more days to reach you, depending on your card or payment method. Refunds never delete the charts on your device or the copies synced to your account.

Your legal rights

Your legal rights to withdraw or cancel where you live, such as Korea's 7-day withdrawal right or the 14-day right in the EU and UK, apply regardless of this policy. Where the law is more generous than this policy, the law wins.

Contact

The operator's name and contact details will be listed here before Plus goes on sale.